Web Based IBN HelpDesk4.7.55

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Publisher Description



Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.
With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment.
IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers’ requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.
Key IBN HelpDesk Features
Internal and external incidents and requests handling
Spam filters
Automatic e-mail routing
Automatic assigning incidents to responsible users
Incident related To-Dos
Managing incidents via MS Outlook and Mozilla Thunderbird
Incident time tracking
Automatic alerts and notifications
Reports and statistics

Read The publisher description in: Russian

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Users Rating:  
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Downloads last week: 0
Size: 31.23 MB
Price: $49.00
Release Date: 2009-08-18
Publisher: Mediachase Russia
Operating System: windows